511 N Broadway
Volunteer Ministry Center Refuge
Knoxville, TN 37921

(865) 673-0235


Coordinated Housing Assessment Match Plan | Coordinated Entry (1009) xxCE


The Coordinated Housing Assessment and Match Plan (CHAMP) is the first step in your housing search. The CHAMP is a way for agencies to coordinate so that everyone in Knoxville who is homeless will have their housing needs assessed and will have access to all of the programs they are eligible for. Once you have completed the CHAMP intake, you will receive referrals based on your needs. Please be aware that completing the CHAMP does not guarantee housing, and it is possible that you may not be eligible for any programs.


CHAMP hours are specific to the following intake agencies:
- Call 211 telephone information-line, 7 Days a Week from 8 a.m. to 4:30 p.m.
- Call 911 for a life-threatening emergency
- Volunteers for America, Tuesday and Thursday: 9 a.m. to 3 p.m.
- CAC Homeward Bound, Monday - Friday from 8 a.m. to 4:45 p.m.
- Volunteer Ministry Center Refuge, Monday - Friday from 9:30 a.m. to 12 p.m. and 12:30 p.m. to 2:30 p.m.

Intake Process:

If you are homeless and fleeing domestic violence, contact the Family Justice Center.

If you are homeless, staying in a shelter, outside, or in a car, and are:
- a Military Veteran: contact Volunteers of America.
- a Household with Minor Children: contact CAC Homeward Bound.
- on your own and 21 or younger: contact CAC Homeward Bound.
- a household containing only you and/or other adults: contact Volunteer Ministry Center Refuge.

If you are not staying in shelter, outside, in a car, or fleeing domestic violence call East Tennessee 211 by dialing 211.

Program Fees:

No fees are associated with screening and referrals.


What happens after I take the CHAMP?

- If your contact information changes after you have your intake, please tell the agency where you completed your CHAMP.
- If you are eligible for a program, you will receive a referral.
- The program might be at the same agency where you completed your CHAMP, but it might be somewhere else.
- Once the program you are referred to has an opening, the referral agency will contact you directly to schedule an intake.
- After you have completed the intake and are enrolled in the program, you will work with a case manager to find housing.

Handicap Accessible?


Is Shelter?


Year Incorporated:


Address Listings


2247 Western Ave
CAC Homeward Bound
Knoxville, TN 37917

Physical (Primary)

511 N Broadway
Volunteer Ministry Center Refuge
Knoxville, TN 37921


511 N Broadway
Volunteers of America
Knoxville, TN 37917


Catherine Bearden

Intake Coordinator,Volunteers of America Mid-States

SSVF (Supportive Services for Veterans and Families)

(865) 524-3926 x261

Chris Smith

CHAMP Facilitator

CHAMP Facilitator

Sissy Flack

Intake, CAC Homeward Bound

(865) 546-3500

VMC Refuge Case Management

VMC Refuge Case Management

VMC Case Management Staff Rotate to Provide Service

(865) 673-0235

Phone Numbers

Volunteer Ministry Center Refuge (Households with Adults Only)

(865) 673-0235

CAC Homeward Bound (Households with Children and/or persons 21 and younger)

(865) 546-3500

Volunteers of America (Military Veterans)

(865) 524-3926

Legal Status:



All facilities are handicap accessible and may have language assistance programs.

Secondary Services

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